Waukesha Public Library will provide a welcoming and dynamic environment where citizens of all ages can find the inspiration, ideas, and information necessary to achieve their full potential. Staff will be committed to serving the public in a customer centered and pro-active manner, providing a wide variety of materials, resources, and services.

Waukesha Public Library: the community's best source for inspiration, ideas, and information.

As Library staff, we provide courteous, responsive, quality service to our citizens. We believe in putting the customer first, and that how we treat people is more important than anything else.

Therefore:

• We respect our customers.

• We seek innovations to benefit our customers.

• We meet our customers' needs by providing accurate, complete, diverse, and up to date information and materials.

• We believe customers deserve efficient service from knowledgeable staff.

• We listen to our customers and respond to their ideas and concerns with fairness and flexibility.

• We recognize that quality staff is key to achieving our goals. We believe great internal customer service creates great external customer service.

• Therefore we encourage:

Collaboration and open communication among staff.

Staff input, differing points of view, and creativity.

Continuing education, self improvement, and professional involvement. • We encourage differing points of view, creativity, and risk-taking.

We thank you for the opportunity to serve you!

Sincerely,

Library Management Staff

Howard Pringle Deputy Director James LaPaz Supervisor, Building & Operations Nancy McGuire Supervisor, Circulation Services Beth Bechtel Manager, Technical Services

Karol Kennedy Associate Director, Public Services Shirley Chilson Manager, Information Services Kate Fitzgerald-Fleck Manager, Childrens Services

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